FAQ – Luxury Villa Rental Agency
Welcome to our FAQ page, where we answer the most common questions about booking our exclusive villas and luxury services worldwide.
General Questions
1. What destinations do you cover?
We manage luxury villa listings in top travel destinations, including the French Riviera, Caribbean, Bali, Maldives, Tuscany, Mykonos, Ibiza, and more. Our portfolio includes exclusive properties in renowned locations globally.
2. What sets your agency apart from others?
We specialize in providing exclusive, curated luxury villas with world-class amenities. Beyond accommodations, we offer bespoke services such as private yacht charters, jet travel, gourmet chef experiences, and personalized tour guides.
3. How do I book a villa?
You can browse our listings online or contact our concierge team directly for personalized recommendations. Once you select a property, we guide you through the seamless booking process.
4. Can I customize my experience?
Absolutely! We pride ourselves on creating tailored experiences. Whether it’s a private chef, a yacht day trip, or an exclusive tour, our team works with you to design the perfect stay.
Villa-Specific Questions
5. What amenities do the villas offer?
Our villas feature premium amenities such as infinity pools, private beaches, fitness centers, home theaters, and more. Each listing provides detailed information on available features.
6. Are the villas child-friendly?
Many of our villas are family-friendly and include amenities for children. Let us know your requirements, and we’ll recommend the best options.
7. Are pets allowed?
Some of our villas are pet-friendly. Please inquire about specific properties for their pet policies.
8. Is housekeeping included?
Yes, daily housekeeping is included in most of our rentals. Additional services, like turn-down service or personal butlers, can also be arranged.
Luxury Services
9. Can you arrange private yacht charters?
Yes, we offer private yacht charters for half-day, full-day, or extended excursions. Whether it’s for leisure, fishing, or exploring nearby islands, we tailor the experience to your preferences.
10. Do you provide private jet travel?
Absolutely. We can arrange private jet transportation to your destination, ensuring a seamless and luxurious journey.
11. Are gourmet chefs available for hire?
Yes, we offer private chef services for in-villa dining, special events, or daily meals. Our chefs specialize in global cuisines and cater to all dietary preferences.
12. Can you provide tour guides?
Yes, we work with experienced local tour guides who offer exclusive insights into the destination’s culture, history, and hidden gems.
Payment and Policies
13. What payment methods do you accept?
We accept bank transfers, major credit cards, and cryptocurrency for your convenience.
14. Is a deposit required?
Yes, a deposit is required to secure your booking. The amount depends on the villa and season. Full payment is typically due 30–60 days before arrival.
15. What is your cancellation policy?
Our cancellation policy varies by property and season. Please review the terms for your chosen villa or contact our team for assistance.
16. Are there additional fees?
Some properties may include additional charges for services like pool heating, event hosting, or extended stays. All costs will be disclosed before booking.
Support and Assistance
17. Is there a concierge service?
Yes, our dedicated concierge team is available 24/7 to assist with all your needs, from restaurant reservations to activity planning.
18. What if I need assistance during my stay?
Our team is available around the clock to address any issues or special requests during your stay. You’ll have direct contact with a local representative for immediate support.
19. Can I host events at the villa?
Event hosting is possible at select villas. Please inquire about properties with event capabilities, and we’ll assist with permits and planning.
Other Questions
20. Can I extend my stay?
Extensions are subject to availability. Contact our team as soon as possible to arrange an extended booking.
21. What is included in the welcome package?
Most of our villas provide a welcome package, which may include refreshments, snacks, local guides, and toiletries. Specific details depend on the property.
22. How do I get updates on new listings and offers?
Subscribe to our newsletter or follow us on social media to receive updates about exclusive new listings and special promotions.
If you have any other questions, feel free to contact our concierge team. We’re here to ensure your luxury villa experience is flawless and unforgettable.